Terms of service

General information:

Inlux Robotics B.V
Ambachtsweg 6
2641KS Pijnacker

KVK: 96660201

support@inluxrobotics.nl

General Terms and Conditions

Article 1. Applicability

  1. These terms and conditions apply to every offer, quotation, request, and agreement between Inlux Robotics (hereinafter: supplier) and the client, including its implementation. They also apply to all services provided, products sold, and mixed agreements by the supplier.

  2. Deviations from these terms and conditions are only valid if confirmed in writing by the supplier and apply solely to the specific agreement.

  3. If one or more provisions in these terms are void or annulled, the remaining provisions remain fully effective. In such cases, parties shall consult to agree on new provisions that closely approximate the original intent.

  4. In case of ambiguity about the interpretation of one or more provisions, the interpretation shall be in accordance with the spirit of these terms.

  5. Situations not explicitly addressed in these terms should also be evaluated in accordance with the spirit of these terms.

Article 2. Definitions

  1. "Goods" refer to all trade items, systems, panels, devices, materials, and products delivered by the supplier under an agreement. "Work" includes all activities such as installation, commissioning, maintenance, and additional work carried out by the supplier under the agreement.

Article 3. Offers and Quotations

  1. Unless otherwise stated, offers are valid for 30 days. The information provided remains the property of the supplier and may not be disclosed to third parties without the supplier's permission.

  2. Offers and quotations are non-binding unless a validity period is specified. If the product related to the offer is no longer available, the client cannot derive any rights from it.

  3. The supplier is not bound by offers or quotations if they contain an apparent error or mistake that the client could reasonably have recognized.

Article 4. Offer and Acceptance

  1. An agreement is concluded after the supplier explicitly accepts the order through a written order confirmation.

  2. If the client’s acceptance deviates from the original offer, the supplier is not bound by it unless stated otherwise in writing.

Article 5. Prices

  1. All prices exclude VAT, assembly, testing, commissioning costs, and other additional costs such as travel, accommodation, shipping, and administrative costs, unless otherwise agreed. Government levies or taxes are charged separately.

Article 6. Delivery and Delivery Time

  1. Deliveries are made from the supplier’s premises. Delivery is deemed to have occurred once the goods leave the supplier’s premises.

  2. The client is obliged to accept the goods as soon as they are made available. In case of refusal or neglect, the supplier may store the goods at the client’s expense and risk.

  3. Indicated delivery times are indicative and not binding. In case of delay, the client must set a reasonable period for performance.

  4. If the client fails to meet their obligations, they are liable for any resulting damages to the supplier.

Article 7. Suspension and Termination

  1. The supplier may suspend performance or terminate the agreement if:

    • the client fails to meet their obligations in full or on time;

    • circumstances arise that reasonably suggest the client will not fulfill their obligations;

    • the client fails to provide the requested assurance of performance;

    • delays by the client make adherence to the original terms of the agreement unfeasible.

  2. The supplier may also terminate the agreement if performance becomes impossible or maintaining the agreement is unreasonable.

  3. Upon termination, all claims of the supplier become immediately due. Suspension or termination does not waive other rights of the supplier.

  4. Termination due to the client’s fault makes the client liable for any resulting damages.

Article 8. Transport, Packaging, and Risk Transfer

  1. Transport and packaging are determined by the supplier unless otherwise agreed. Costs for small shipments may be charged.

  2. Risk for the goods transfers to the client once they leave the supplier’s premises.

  3. The client bears the risk of damage during transport and must insure themselves accordingly.

Article 9. Acceptance

  1. The client must inspect the goods upon delivery for quantity, execution, and visible defects. Deviations or defects must be reported to the supplier immediately.

Article 10. Returns

  1. Returns are only allowed with the supplier’s written consent.

  2. Returned goods must be new and unused. Used goods or goods not in a new state will not be reimbursed.

Article 11. Retention of Title

  1. Delivered goods remain the property of the supplier until the client has fulfilled all obligations.

  2. While under retention of title, goods may not be resold, used as payment, or encumbered in any way.

Article 12. Payments

  1. Payment must be made within 30 days of the invoice date unless otherwise agreed in writing.

  2. In case of late payment, the client is in default by law, and interest will be charged. All collection costs are borne by the client.

  3. For assembly and installation work, installment payments may be agreed upon.

  4. Complaints about invoices do not suspend the payment obligation.

Article 13. Advice

  1. Advice from the supplier is non-binding and applied at the client’s responsibility and risk.

Article 14. Assembly and Installation

  1. Delivery timelines are specified in the order confirmation. Delays due to force majeure do not justify cancellation.

  2. Additional work up to 10% of the agreed amount may be executed and charged without prior consultation.

Article 15. Warranty

  1. The supplier provides a warranty on delivered goods for up to 12 months after delivery unless otherwise agreed.

  2. Warranty lapses in case of improper use or modifications by the client or third parties.

Article 16. Liability

  1. The supplier’s liability is limited to direct damages and the invoice value of the agreement.

  2. Indirect damages, such as loss of profit, are excluded unless caused by intent or gross negligence of the supplier.

Article 17. Force Majeure

  1. In cases of force majeure, the supplier may suspend performance or terminate the agreement.

  2. Force majeure includes war, strikes, fire, and other circumstances beyond the supplier’s control.

Article 18. Applicable Law and Disputes

  1. All agreements are governed by Dutch law.

  2. Disputes shall be submitted to the competent court in the supplier’s place of business.